Synopsis
This position will be responsible for the GSA/CSP RFP tender process for Etihad Cargo, ensuring efficient project facilitation, stakeholder communication, and proposal evaluation. You will be developing and maintaining SOPs, managing the onboarding and offboarding of representatives, creating training materials, and organizing quarterly business reviews. You will be accountable for ensuring accurate documentation, managing communication channels, and upholding customer service standards.
Accountabilities
- Oversee the GSA/CSP RFP Tender process for Cargo, including project facilitation, stakeholder communication, proposal evaluation .Develop and maintain Standard Operating Procedures (SOPs) for the RFP process to ensure consistency and transparency
- Develop and manage the onboarding process for new representatives, ensuring all contracts, training and obligations are properly in place .Develop and manage the offboarding process for former representatives, ensuring all contracts and obligations are properly concluded
- Develop and manage training material with key departments .Organize quarterly business reviews with GSA/CSP and AM according to agreed KPIs .Maintain an accurate and organized documentation of all contracts and related correspondence
- Develop the GSA/CSP communication channel and ensure it is updated with new material and corporate information
- Create and maintain the GSA database
- Prepare the monthly report with the agreed KPIs
- Develop and manage customer service standards for GSA/CSP
- Proficiency with excel and report preparation is a must
Education & Experience
- Bachelors degree, in a commercial discipline.
- Postgraduate qualification in commercial discipline
- At least 6 years hands on experience and proven successful track record in similar role, preferably in airline or cargo industry.
- Experience in managing a team, or a project independently.
- Technical know-how of the Cargo industry and sales process, Project Management Certification- Desirable
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
