Key Responsibilities:Operations Management:
- Oversee daily store operations, ensuring efficiency and effectiveness.
- Maintain store standards and conditions.
- Ensure compliance with policies, procedures, and regulations.
Sales & Customer Service:
- Develop and implement sales strategies to meet revenue targets.
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer complaints and issues promptly and effectively.
Staff Management:
- Recruit, train, and supervise store staff.
- Conduct performance evaluations and provide feedback.
- Foster a positive work environment and motivate team members.
Inventory Management:
- Monitor inventory levels and order supplies as needed.
- Manage stock levels and make key decisions about stock control.
- Conduct regular inventory audits and ensure accurate record-keeping.
Financial Management:
- Prepare and manage the store's budget.
- Analyze sales figures and forecast future sales.
- Monitor and control expenses to ensure profitability.
Marketing & Merchandising:
- Implement marketing and promotional strategies to drive sales.
- Oversee the store's visual merchandising to ensure an attractive store layout.
- Analyze market trends and competitor activities.
Administrative Duties:
- Maintain accurate records of all financial transactions, stock levels, and employee performance.
- Prepare regular reports for senior management.
- Ensure the store complies with all health and safety regulations.
