The Student Services Assistant plays a vital role in enhancing the student experience by providing exceptional customer service and support. This role requires the individual to address student inquiries, manage student needs, and ensure a welcoming and supportive environment that facilitates the success of students at ES, an English language school.
Customer Service:- Serve as the first point of contact for students, providing accurate information and assistance in a friendly and professional manner.
Respond promptly to student inquiries through various channels, including in-person, email, and phone, ensuring all questions and concerns are addressed effectively.Student Support:
Assist students with day-to-day needs, including registration, course changes, accommodation queries, and other administrative matters.
- Provide guidance on school policies, procedures, and resources available to students, helping them navigate their academic journey.
Record Keeping and Reporting:
- Maintain accurate and up-to-date records of student interactions, feedback, and any issues raised, ensuring data is handled with confidentiality.
Prepare reports on student services activities, including trends in inquiries and feedback, to help improve services and student satisfaction.
Work collaboratively with academic staff, administrative teams, and other departments to ensure a seamless student experience.- Act as a liaison between students and various departments, facilitating communication and resolving issues efficiently.
Problem Solving:- Address and resolve student complaints and concerns in a timely and empathetic manner, escalating issues when necessary.
Proactively identify and address potential challenges students may face, providing solutions to enhance their experience.Continuous Improvement:
Continuously seek feedback from students to identify areas for improvement in service delivery.
- Participate in professional development opportunities to stay updated on best practices in student services and customer service.
Monthly student satisfaction reports
- Timely resolution of student inquiries and complaints
Positive feedback from students regarding the support provided
- Skills and Qualifications:
Bachelor's degree in a related field (Education, Communications, Hospitality, etc.).- Minimum of 2 years of experience in a customer service or student support role.
Strong communication and interpersonal skills, with the ability to work effectively with students.
- Excellent organizational and problem-solving abilities.
Proficiency in Microsoft Office Suite and student management systems.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Empathetic and student-focused approach.- Proactive, with a strong sense of responsibility and attention to detail.
Positive attitude and willingness to go the extra mile to support students.
Job Type: Full-time
Pay: AED5,
- 00 - AED6,000.00 per month
Application Question(s): - Do you speak Russian
Application Deadline: 29/08/2024
