Job Description:
We are seeking a highly motivated and experienced Supervisor Contact Center to join our team in Riyadh, Saudi Arabia. As a Supervisor, you will be responsible for overseeing the daily operations of our contact center, ensuring that our team delivers exceptional customer service to our clients.
Key Responsibilities:
- Manage and supervise a team of contact center agents, ensuring they meet performance targets and provide excellent customer service
- Monitor and evaluate agent calls, providing feedback and coaching to improve their performance
- Conduct regular team meetings to communicate updates, changes, and goals
- Develop and implement training programs to improve the skills and knowledge of contact center agents
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution
- Create and maintain reports on contact center performance, identifying areas for improvement and implementing solutions
- Stay up-to-date with industry trends and best practices to continuously improve the contact center operations
- Ensure compliance with company policies and procedures, as well as relevant regulations and laws
Requirements:
- Bachelor's degree in Business Administration, Communications, or a related field
- Minimum of 3 years of experience in a contact center supervisory role
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven track record of meeting and exceeding performance targets
- Knowledge of contact center software and tools
- Fluent in both English and Arabic
- Ability to work in a fast-paced and dynamic environment
- Customer-focused mindset with a passion for delivering exceptional service
If you are a driven and experienced Supervisor Contact Center looking for a new challenge, we would love to hear from you. Apply now and join our team at SolexPlus in Riyadh, Saudi Arabia.
