Join our Team
About This Opportunity
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What You Will Do
- Handle customer issues as dedicated support, 24x7
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
- Mentor Remote Service Gateway (RSG)
- Drive CSR review meetings with SDM
- Perform preventive maintenance.
- Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability.
You will bring
- Education: bachelor's degree in engineering
- Min years of experience: 5-8 Years of experience
- Domain experience:
- CS Core domain resource with hands-on experience on IMS products:
- CSCF, MTAS, SBG/BGF
- MSC-S, M-MGW, STP/IP-STP, APG43 Linux, and BSP Platform and Knowledge about UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE will be added benefit.
- Able to manage the parameter and configuration changes with impact analysis on IMS.
- Mobile Call flows and Protocols understanding, VoLTE call flows CS Fallback procedure.
- Solving SIP and Diameter protocols handling
- Understanding of Cloud/Virtualization concepts and managing VNF
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skills
- Working with people
- Applying expertise & technology
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Would you like to take a tour to
Life at Ericsson MEA, visit short video https://youtu.be/3_O_MTt0PAYsi=HnqI4J3gpj2papL_
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [Confidential Information]
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Egypt (EG) || Cairo
Job details: Support Engineer
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