Job Summary:
Support Services Manager is responsible for overseeing the operation, maintenance, and improvement of the organization's physical facilities. This role ensures that buildings and infrastructure are properly maintained, safe, and compliant with regulations. The manager will lead a team of maintenance professionals, coordinate facilities-related services, manage vendors, and implement cost-effective strategies for facilities management, aiming to optimize performance, safety, and functionality
Responsibilities:
- Lead and supervise a team of maintenance and facilities staff, ensuring high standards of performance, safety, and efficiency.
- Create work schedules, allocate resources, and ensure adequate staffing for daily operations and emergency response.
- Oversee the day-to-day maintenance operations of all facilities, including HVAC, plumbing, electrical systems, lighting, cleaning, and other infrastructure needs.
- Troubleshoot and resolve facility-related issues such as equipment failures, repairs, and urgent maintenance needs in a timely and cost-effective manner.
- Ensure all building systems (e.g., electrical, plumbing, HVAC) are functioning according to standards and regulations.
- Manage external vendors and contractors for specialized services (e.g., janitorial services, security, landscaping, etc.), ensuring contracts are executed efficiently and within budget.
- Monitor vendor performance and ensure compliance with service level agreements (SLAs), quality standards, and safety regulations.
- Ensure compliance with all relevant health, safety, and environmental regulations (e.g., OSHA, fire safety codes, building codes) within the facilities.
- Conduct safety inspections, risk assessments, and safety drills to ensure a safe working environment.
- Develop and manage the facilities and maintenance budget, ensuring cost-effective use of resources.
- Maintain accurate records of maintenance activities, repair logs, inspections, and compliance reports.
- Coordinate with other departments to ensure facilities meet operational needs, including IT, operations, and human resources.
- Communicate facility-related policies and procedures clearly to employees and external contractors.
Qualifications:
- Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field. A relevant certification (e.g., Facilities Management Professional - FMP) is a plus.
- Minimum 5 years of experience in facilities management, maintenance, or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in managing a team, vendor relationships, and maintenance operations.
- Familiarity with building systems (HVAC, electrical, plumbing, etc.) and maintenance best practices.
- Strong leadership and management skills with the ability to motivate and develop teams.
- Excellent organizational and project management skills, with a keen attention to detail.
- Knowledge of building systems, maintenance procedures, and safety regulations.
- Proficiency in facilities management software (e.g., CMMS systems), MS Office, and other relevant tools.
- Strong problem-solving and troubleshooting skills.
- Ability to manage budgets, negotiate contracts, and optimize resources.
- Facilities Management certification (e.g., FMP, CFM, or similar) preferred.
- OSHA certification or knowledge of health and safety regulations is a plus.
