SVP Technology Operations

Job Title: SVP Service Management

Location: United Arab Emirates

Job Purpose:

This is a senior-leadership role within Technology Service Management shaping and leading the bank's digital service management agenda for Continuous improvement aligned to the overall digital strategy and business priorities.

You will provide leadership in various service operation processes that include incident management, configuration management, change management, release management and problem management. The job requires the aspirant to provide leadership and expertise in modern service management methods and processes.

Key Qualifications:

• Deep background within Banking / 10 years + in a Service Management function.
• Solid practitioner level skill in service management functions (Change, problem and incident).
• Strong interest / knowledge of emerging technology trends and applications.
• Responsible for encompassing all critical service functions of technology and ensure frictionless experience of technology services.
• Accountable for defining service management strategy, its agile implementation for infrastructure & applications and ongoing execution of the strategy.