Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that GS are provided accurate information on networks, treatments, paperwork requirements, and general queries
Resolve and input provider/GS requests into CRM according to established guidelines.
Ensure proper, accurate records, files, databases are set up and maintained.
Highlight any recurring problems and accordingly take corrective actions to resolve the case.
Interpret multiple systems for preauthorization's, claims research, contract interpretation, and provider network status.
Identify internal and external customer trends and strive to continuously improve service delivery.
Manage GS complaints to resolve issues to full customer satisfaction
Skills
Ability to use computers and navigate through software applications.
Ability to multi-task in a fast-paced changing environment and work well under stress.
Strong trouble shooting, problem-solving and analytical skills.
