Job Description
Role : Team Leader - Alerts Screening
Location : Dubai JAFZA
Role Purpose:
- Solely responsible for screening and discounting of alerts in digital onboarding process.
- Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating to L3 for GCD review
- Ensure discounting of alerts is done as per GCD guidelines/Policy
- Ensure SLAs agreed with stakeholders are adhered
- Ensure user access reviews are conducted on bi-annual basis
- Ensure system enhancements are developed based on detailed specifications and deployed after thorough testing.
- Ensure SOP remains current and aligned with GCD Policy and regulatory mandates.
- Arrange periodical review meetings with stakeholders and track action items till closure
- Arrange periodical refresher trainings for team
- Ensure complaints received from stakeholders are acknowledged, responded and status is updated in tracker.
- Ensure access to sensitive customer data remains restricted.
Key Accountabilities of the role
Process Ownership & Control
- Ensure QC checklist is reviewed and updated periodically to align with Policy, SOP and workflows
- Ensure understanding gaps identified through QC are corrected through peridical refresher trainings
- Ensure errors are rectified on timely basis.
- Ensure incidents are reported and logged as per bank's policy
- Ensure adherence to SLA & TATs
Team Management
- Ensure trainings announced by HR & adhoc assignments are completed (by the assigned onshore and offshore team) on timely basis
- Ensure team remains updated with regulatory changes/guidelines published by GCD.
- Ensure process related trainings/refreshers are conducted on periodical basis
- Ensure goals set-up and performance reviews are completed on time.
- Maintain adequate level of engagement within the team.
- Ensure staff accesses are aligned with role requirement.
MIS & Analysis
- Ensure MIS/reports are published regularly
- Conduct periodical trend analysis and share feedback with senior management and stakeholders
- Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only
System Enhancements
- Drive process automation to reduce potential errors
- Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed-off
- Ensure detailed E2E UAT is conducted successfully, and evidence saved prior to sign-off
- Conduct sanity check post deployment
Specialist Skills / Technical Knowledge Required for this role:
