Job Description
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About The Role
To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
What You'll Be Doing
Functional Roles and Responsibilities
Ensure Retail / Brand standards are maintained at all times.
Role model and support role to team members
Support the induction of new starters into the store
Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
Minimize exposure to stock loss through vigilance on sales floor
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
