Team Leader

Develop, implement and maintain operational standards to a level of excellence throughout the store, in line with company policies and procedures

Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store

Maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees

Carry out regular and relevant in-store training, audits and enrol staff on relevant Learning and Development courses

Provide a safe and clean store environment for employees and customers

Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff

Monitor handling of customer complaints in line with Company policy and seek regular feedback

Set, monitor and continually seek to improve customer service standards within the store

Implement and maintain a relevant induction program in line with company policy

Maintain high standards of visual appearance throughout the store including all non-retail areas

Maintain a high level of store security for company assets, cash, stock and employee property

Ensure seasonal peaks and important trading/promotional events are taken account of when preparing forecasts and staff rosters

Exhibit and promote high standards of internal customer care

Optimise the use of support resources, including the Visual Merchandisers, Cashiers, Sales Staff, Back store staff etc

Operate an effective stock management/Back store management system to maximise sales and profitability

Participate and contribute in monthly/quarterly/annual business reviews with quality suggestions and its implementation

Take on territory / concept specific projects for betterment of self and business development

To work closely with Asst Manager / Manager of the store to drive business as per requirements

To learn and practice other functions of retail management e.g. cashiering, stock management, team performance management etc