Purpose
Supervise service floor operations in the Center in terms of facility, manpower and service marketing to achieve targets in areas of customer satisfaction, customer retention, gross service sales adhering to the company mission, vision and values and applying the operating standard procedures.
Roles & Responsibilities & Tasks:
- Delivers the assigned service team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate service team to achieve peak productivity in a performance driven learning culture.
- Assist assigned service team to achieve pre-determine center operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.
- Monitor and coordinate the over-all performance of the service teams to ensure that the center business performances are met by taking corrective action in conjunction with the Center after sales management, whenever required.
- Assists Technician in solving high-technical problems such as NVH related cases by conducting Diagnostic test and examination to ensure that the appropriate repair is done and avoids unnecessary replacement of spare parts.
- Ensures that repairs are done as per customer's request through proper job assignment according to the technician's skill and expertise within the promised delivery time and estimated cost to meet the customer satisfaction.
- Ensures highly satisfied customer by supporting a customer Centric and Fix-It-Right mindset to the assigned service team to achieve high quality after sales activities through an effective networking with another Team Member .
- Coordinates with the Service Advisor through proper job assignments, preliminary diagnostic procedures and final inspection of the car to ensure that satisfactory repairs are done as per the customers demands.
- Make orders and follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.
- Analyses the technical information and service bulletins and disseminate the same to the assigned service team through regular meetings in order to enhance technical skills of the team members.
- Monitor the utilization of all the service facilities, tools and equipment to ensure that all areas in the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company.
Qualifications:
- Years of experience ( 3 5) Years in same role .
- Driving license is essential .
Skills:
- Time Management
- Stress Tolerance
- Monitoring
- Active Learning
- Problem Sensitivity
