Team Leader- Retail Financial Services sector

About Us:

Global Exchange Group - Globo Cambio in Colombia, Mexico and the Dominican Republic - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx.

Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 23 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year.

Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.

Global Exchange Group headquarters are located in Spain. Global Exchange Group is considered as a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us: http://www.global-exchange.com/en/

Position Overview:

We are seeking an experienced and motivated Team Leader /Supervisor to join our dynamic team at Global Exchange-KSA. The successful candidate will play a critical role in leading and supporting a team of professionals, ensuring the delivery of exceptional service while driving operational excellence. This position requires a hands-on leader with strong organizational and communication skills who can effectively manage and inspire their team to achieve set goals.

Key Responsibilities:

The overall goal of the position is to direct and lead the team to achieve daily, weekly and monthly goals.

• Assisting On-Site Managers to manage and motivate frontline employees to provide the highest quality of customer service and achieve sales target.
• Constant monitoring of team members. Supervising every aspect of the daily sales activity in order to identify positive and negative diversions.
• Doing the follow up of operations and service KPIs in the office, reporting the data to On-site Manager.
• Organizing the working hours of the team, also controlling breaks of Customer Service Representatives.
• Being in charge of properly handling, providing and rotating currency to ensure the profitability of the Work Place.
• Guaranteeing the quality of the service. A constant concern about a unique service being offered by the Customer Service Representatives in accordance with the corporate standards.
• Carry out an evaluation of each CSR's performance, trying to find the improvement areas for each of them and jointly designing an improvement plan which will be subsequently monitored by the On-Site Managers.
• Conduct trainings for CSRs.

Qualifications:

• 2-3 years of experience in a similar role, preferably within a multinational or fast-paced organization.
• Native Arabic and a good command of verbal and written in English is a must.
• Additional languages such as Urdu, Bahasa, or Tagalog is a plus.
• Having previous supervision experience in sales and/or customer services positions in retail, fmcg, f&b, tourism sectors is a plus
• Strong communication, negotiation, and problem-solving skills
• Having the ability to understand and identify customer expectations and needs
• Willingness to take responsibility and to provide the best service
• Team player, self-motivated, strong analytical and communication skills
• Excellent interpersonal, people management
• Having excellent performance, absenteeism, and discipline records
• Willingness to work in different shifts

Join Our Leadership Team!

At Global Exchange, we believe in creating an environment where leadership and teamwork thrive. We are looking for a proactive and passionate Team Leader /Supervisor who is ready to take charge and elevate our team's performance to new heights. If you are a natural leader, who excels at guiding teams toward success while fostering a positive, results-driven atmosphere, we invite you to apply and become part of our growing organization.

Equal Employment Opportunity (EEO) Statement:

Global Exchange Group is an Equal Opportunity/ Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.