Position
The Team Manager is a professional of the assigned product category and is able to enhance the customers loyalty in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.
Responsabilities
Job responsibilities
Sales
- Reflects the Company image in terms of standing and ensures that the team is aligned as well
- Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility
- Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Manager
- Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager
- Is responsible for keeping the department organized and tidy, according to the Loro Piana standards
Client management and CRM
- Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
- Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
- Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image
Team management
- Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
- Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence
- Assist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment.
- Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app
- Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
- Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
- Ensures that the team under his/her responsibility respects all the internal procedures
Skills Development Opportunities
SKILLS AND ABILITIES REQUIRED
- Relevant previous work experience in a luxury boutique
- Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
- Passion and high motivation for Loro Piana products and Brand
- Deep knowledge of the clothing and accessorize in luxury
