Technical Compliance & Resolution Manager

Manage and oversee the resolution process of technical issues and complaints, providing management and direction to site support technicians and engineers specifically for investigations. Direct the generation of SDS and GHS documents. Ensure that preventative actions for complaints are consistently implemented. Coordinate resources for on-going laboratory trials and deliver necessary training for personnel.

Responsibilities

Manage the process of handling and resolving complaints, overseeing the organization of files and folders related to product complaints and ensuring all necessary information is captured systematically

. Act as the main point of contact for site support technicians and engineers during complaint investigations and root cause analysis, providing direction and managing tasks for efficient resolution of issues

. Define, assign, and oversee the implementation of corrective and preventive actions against complaints, ensuring that these are comprehended and carried out by the relevant personnel, particularly by site support technicians and engineers

. Oversee and maintain comprehensive records of complaint investigations, resolutions, and preventative actions, ensuring traceability and easy access for future reference

. Regularly monitor factory activities, working in collaboration with site support technicians and engineers to ensure compliance to required manufacturing processes and assigned preventative actions

. Manage the generation of SDS and GHS documentation, coordinating tasks with the designated technical support engineer, and providing necessary guidance and direction

. Foster a culture of safety in line with the company's HSE policy, conducting regular safety walks in the laboratory, and addressing any concerns and violations with appropriate managers

. Maintain comprehensive records of all investigative and technical work undertaken, ensuring traceability for all involved

. Deliver training to site support technicians, engineers, and the designated technical support engineer to enhance their skills and knowledge for effective performance, particularly in the area of complaint investigations

. Facilitate the development and implementation of necessary changes to processes or procedures in response to complaint investigations, ensuring these are communicated effectively to all relevant personnel, especially site support technicians and engineers

. Conduct weekly safety walks in the lab, promptly addressing concerns and violations with the appropriate managers, and ensuring the overall adherence to safety policy

Skills required

Good communication skills at various levels

MS office package

Previous experience, knowledge in testing of construction chemicals.

Knowledge of laboratory equipment

Educational requirements

Must be a graduate in chemistry