Key Responsibilities:- Provide technical support to B2B clients, ensuring high-quality service delivery.
Accompany clients through the service integration process, offering guidance and assistance.- Monitor service status post-integration and address any client queries or issues.
Efficiently manage support tickets using our ticketing system.
- Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.
Proven experience in supporting B2B clients in a software service environment.- Strong expertise in using ticketing systems for issue tracking and resolution.
Solid understanding and experience in software support for businesses.
- Proficiency in Microsoft Office tools.
* Excellent problem-solving and communication skills.
- Ability to work effectively in a team and adapt to rotating shifts.
Required Skills & Qualifications:
- Language Proficiency: Fluent in English, both written and verbal.
- Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
- Background: Prior experience as a developer or in a related technical role.
- Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
- Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.
Preferred Skills:
- Familiarity with Postman, Curl, JavaScript, HTTP
- Prior experience in a B2B SaaS technical role.
Job Type: Full-time
Pay: From AED3,500.00 per month
