Job Description
- This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord.
- Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.
- Hands on technical support. Analyst issue and provide solutions and suggestions.
- Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.
- Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes.
- Deliver a stellar customer experience(i.e. SLA)
- Understand customer needs and how to meet unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Build and maintain ongoing relationships with multiple stakeholders, both internally and externally
- Partner with internal teams to drive long term solutions / product development decisions
- Work in a quick changing environment
Qualifications
- Candidate needs to be in the EU/US time zone.
- Excellent English in both speaking and writing. (Mandarin would be a plus).
- Programming skills in javascript, typescript, golang, solidity, etc.
- Min 1+ years of experience in a technical support role.
- Technical degree
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor.
- Interest in blockchain and crypto technologies.
- Experience with blockchain is a must.
Additional Information
What can you expect from a career at BNB Chain
- Become part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Enjoy competitive salary and benefits.
- Balance life and work with flexible working hours and casual work attire.
BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. 
