Company Description
MVP Appliances, established in 2004, is a market leader in kitchen appliances in the UAE. As the sole distributor of leading European brands from Germany and Italy, such as Liebherr, Elba, Elica, Foster, and Algor, MVP Appliances is known for its quality, elegance, reliability, and award-winning design and quality. The company conducts business in retail, distribution, and projects, with showrooms in Dubai and Abu Dhabi, availability in major retailers as well as successful project executions throughout the UAE and the region.
Role Description
This is a full-time on-site role for a Technical Service Supervisor at MVP Appliances in Dubai.
Key Responsibilities:
- Technical Support: Provide both onsite and online assistance to field and workshop technicians as well as customer service team, ensuring the resolution of complex technical issues.
- Service Management: Review service reports, respond promptly to client requests and complaints, and ensure customer satisfaction.
- Spare Parts Management: Manage spare parts inventory, forecast needs based on data, and order necessary parts in a timely manner.
- Issue Escalation: Identify and escalate significant product and service issues to higher management or brand principals.
- Performance Monitoring: Establish and monitor KPIs for the technical team and implement improvements based on data analysis.
- Training and Discipline: Ensure continuous training for technicians, enforce discipline, and promote proper work practices.
- Equipment Management: Ensure the safe and responsible use and maintenance of equipment and tools.
- Compliance and Safety: Adhere to MVP Appliances guidelines and health and safety measures.
Required Experience and Skills:
- Technical Background: Bachelor's degree in Electrical or Mechanical Engineering, with knowledge of major home appliances.
- Supervisory Experience: Proven experience in a supervisory role within a similar product category.
- Project Management: Ability to manage complex projects with strong multitasking and time management skills.
- Communication Skills: Excellent written and verbal communication abilities.
- Customer Focus: Strong customer service orientation and problem-solving skills.
