bout the job
Agrius IT is a company that specializes in Third-Party Maintenance services for all brands of servers, storages, networking devices, and tape libraries. They are also the developers of V-ERP and V-CRM using .net, VB2, and SQL technologies.
Provide direct IT support to the users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong user relationships.- Responsible for providing local IT support services at primary and site offices
Implement network protocols, VLANs, and security measures as per industry best practices
- Troubleshoot network issues and implement solutions to minimize downtime.
Provide technical assistance to end-users regarding network and system-related issues.- Respond to support tickets, emails, and calls in a timely and efficient manner.
Develop and maintain documentation related to network and system configurations, procedures, and troubleshooting guides.
- Provide technical assistance and troubleshooting support to program technical teams.
Configure, install, and maintain network equipment such as routers, switches, firewalls, and access points.
Monitor network performance and security to ensure reliability and efficiency.- Participate in IT project planning, implementation, and execution.
Strong knowledge and experience in Information Technology- A bachelor's degree in computer science, information technology, or a related field is mandatory
Certifications for IT support engineers include Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), and ITIL Foundation.
- UAE driving license must be preferred.
Salary: 4000-5000 AED 2 to 3 years experience required in UAE.
Job Type: Full-time
