Job Description
Active Directory knowledge: Managing users, groups, organizational units (OUs), and an understanding of group policies
Office 365 Administration: Administering users, Exchange Online, SharePoint, OneDrive.
Responsible for providing the first level of support for users experiencing technical issues.
Responsible for providing on-time resolution.
Ability to identify the different problems which need escalation to different teams and follow up with them till resolution
Maintain accurate and up-to-date records of issues and their resolutions.
Deliver the knowledge needed to the customers in a simple way.
Provide excellent customer service by being responsive, courteous, and professional in all interactions.
Ability to work with different levels of knowledge and diagnose different problems.
Can work with different tasks smoothly and effectively.
Handle all requests through various channels until their completion.
Ability to work on rotational 24/7 shifts.
VoIP knowledge is a plus.
Requirements
Bachelor's degree in computer science or engineering (or any relevant field)
1-3 years of experience in a similar position.
Excellent command of English.
Excellent customer service skills
Knowledge of Active Directory, DNS, DHCP
OU Administration
Office365 Administration
Understanding of Network fundamentals and protocols
Strong troubleshooting and problem-solving skills.
Flexible and can work under pressure.
Desired Candidate Profile
Education:Any Graduation()
Gender:nm
Nationality:Any Nationality
