Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Job Description: As a Technical Support Engineer at Commend, you will play a crucial role in assisting our customers with configuring, troubleshooting, and maintaining our intercom systems. You will provide support via phone, email, and on-site visits, ensuring timely resolution of technical issues and delivering exceptional service. Collaboration with sales, engineering, and R&D teams will be essential to support proof of concept installations, provide feedback on product performance, and contribute to product improvements.

Responsibilities:

Provide technical support to customers via phone, email, or on-site visits.

Assist customers with configuring and troubleshooting intercom systems.

Conduct annual maintenance visits to ensure optimal system performance.

Collaborate with sales and engineering teams to support proof of concept installations.

Document and maintain records of customer interactions and technical issues.

Stay up to date with product developments and industry trends.

Assist in the development of training materials and conduct training sessions.

Work closely with the R&D team to provide feedback and suggest improvements.

Qualifications:

• Bachelor's degree in computer science, Information Technology, Electrical Engineering, or related field.
• 3+ years of experience in a technical support role, preferably in IT/ ELV or telecommunications.
• Strong understanding of networking principles (TCP/IP, VLANs, DHCP, DNS).
• Experience with VOIP technologies and protocols (SIP, RTP, RTCP) preferred.
• Basic knowledge of security systems and integration concepts (access control, CCTV).
• Excellent problem-solving and communication skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Competitive salary package
• Health insurance coverage
• Professional development opportunities
• Dynamic and supportive work environment
• Opportunity to work with cutting-edge technology in the intercom industry.