Technical Support Engineer

Early Applicant

Exp: 1-3 Years

Job Description

Provide advanced technical support for complex hardware, software, or network problems.
Diagnose issues, research solutions, and implement fixes.
Develop documentation and knowledge base articles.
Collaborate with engineering teams to identify and resolve root causes.
Escalate issues that require specialized expertise or product development.
Train other support staff on new technologies and troubleshooting techniques.
Write code or scripts to automate repetitive support tasks.
Serve as a technical subject matter expert within the organization.

Requirements

Education: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required).
Experience: 1-3 years of experience in a technical support role.
Certifications: CompTIA A+, Microsoft Certified IT Professional (MCITP), or other relevant certifications (preferred but not required).

Benefits