Job Description
Job Openings Technical Support L1
Aspire Software is looking for Technical Support L1(Hybrid Position) to join our team in Lebanon !
Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
The Technical Support will be responsible for providing clients with industry leading support for InnQuest Software's line of hotel software products. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone and e-mail. .
Front-line Technical Support
What Your Day Will Look Like:
Answer inbound calls to support department
Respond to incoming e-mails and chat
Identify issues defined by clients
Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
Accurately and thoroughly log client issues and follow up on any unresolved issues
Help to identify issues with Software and provide detailed information on any reported issues to management
Keep abreast of Software features and functionality, including product enhancements and installation procedures
Keep abreast of Software Services and be able to effectively communicate with clients about these services
Help identify any potential current client sales through product enhancements and training opportunities
Attend all required department meetings and trainings
About You
Full understanding of hotel front desk and back-office operations
Ability to pick up new concepts easily with initiative to learn and self-motivate
Ability to multi-task effectively
Assertive and able to resolve client issues with tact and diplomacy
Excellent communication skills
Good listening skills
Troubleshooting basic PC issues
Professional and courteous
Positive attitude
Team player
Minimum two years experience in management or supervision of hotel front desk or back office environment
High Level of knowledge of Windows operating systems and basic networking concepts
Minimum educational level college coursework or higher
