We are seeking a Technical Support Specialist to join our dedicated team. You will be responsible for providing technical support to users, troubleshooting technical issues, and ensuring a seamless customer experience
Responsibilities:
- Provide technical support to users via phone, email, and chat.
- Diagnose and resolve software and hardware-related issues.
- Update and document issues and solutions in the database.
- Collaborate with technical teams to improve support systems.
- Provide training and assistance to users on system and application usage.
- Prepare regular reports on performance and customer satisfaction.
Requirements:
- Minimum of 2 years of experience in technical support or customer service.
- Strong communication skills and the ability to work under pressure.
- Good knowledge of operating systems, networks, and applications.
- Strong analytical and problem-solving skills.
Skills:
- Technical Proficiency: Knowledge of operating systems and hardware.
- Troubleshooting: Ability to diagnose and resolve issues.
- Communication Skills: Clear verbal and written communication.
- Customer Service Orientation: Commitment to user satisfaction.
- Problem-Solving: Strong analytical skills for issue resolution.
- Documentation: Ability to document solutions effectively.
- Time Management: Skill in prioritizing tasks.
- Team Collaboration: Effective teamwork with technical teams.
- Adaptability: Flexibility to changing technologies.
- Training Skills: Experience in user training and support.
