Technical Support Specialist (B2B | SaaS)

About SleekFlow

Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channelsfrom messaging to voiceand enhancing business workflows and processes.

You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Associate Level

Location: Egypt

Prior Experience in SaaS/ Software Industry is preferred

Language: Business-level fluency in English

Role

As a Technical Support Specialist at SleekFlow, you will work closely with our Technical Sales engineer and collaborate with sales and customer success teams to deliver exceptional support and guidance to our customers. Your role will focus on understanding customer needs, resolving technical issues, and supporting product adoption. You will also have opportunities to grow by working with senior mentors, enhancing your technical skills, and contributing to customer satisfaction.

Responsibilities

• Act as the first point of contact for post-sales customer inquiries, troubleshooting product-related issues, and providing step-by-step guidance on product features and best practices.
• Collaborate with the senior technical team during post-sales activities to ensure customer requirements are met.
• Assist with implementing basic integrations or technical configurations based on customer needs.
• Escalate complex technical issues to senior team members and collaborate to find effective solutions.
• Work with senior mentors to develop a strong understanding of our products, integrations, and technical capabilities.
• Maintain and update technical documentation, guides, and tutorials to support customers in understanding our products.
• Provide clear and timely communication to customers, ensuring a positive support experience.
• Gather feedback from customers to identify common issues or feature requests and share insights with the product team.

Qualifications

• A diploma, degree, or equivalent experience in IT, Computer Science, or a related field.
• Basic understanding of software products, cloud technologies, and integrations.
• Familiarity with troubleshooting tools and processes.
• Proactive and solution-oriented mindset to explore different tools and platforms that tackle issues
• Strong problem-solving skills and a willingness to learn and grow in a technical role.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a simple manner.
• A proactive and customer-focused attitude with a strong sense of responsibility.
• Interest in working with iPaaS platforms like Zapier or Make.com (prior experience is a bonus but not required).
• Ability to work effectively in a team environment and collaborate with cross-functional teams.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.