Technical Support Specialist

Job Description:

• Preparing new computers with the operating system and the needed applications
• Resolving all issues of Computers and Peripherals
• Responding to queries via email, or phone
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with staff to ensure full resolution of issues
• Running reports to analyze common complaints and problems
• Remotely accessing hardware or software for clients to make changes and fix problems

Qualifications:

1- Educational Background:- Bachelor of Engineering OR Information Systems OR Computer Sciences.

2- Years of experience:- from 3 to 5.

3- Proficiency in Computer Programs:-

• MCSE 2012 OR 2016 Microsoft Certificate ( Must )
• A+ & N+ Courses

4- Excellent command of English and Arabic Languages is a must.

5- Other Skills:- Preferred CCNA.