JOB PURPOSE
Responsible to provide first and second line support for Microsoft and business applications to all IT customers and performs a variety of basic and advanced technical helpdesk support duties.
KEY ACCOUNTABILITIES (Include the following. Other duties may be assigned)
Performs the activities, may include but not limited to:
- Provide level 1 support and resolve problems to the end user's satisfaction.
- Installs and configures computer hardware, software, systems, networks, printers, and scanners.
- Log tickets for requests received by phone, e-mail and face-to-face to Incident management system and process based on priority.
- Escalate requests/issues to the support group or other IT teams using incident management system.
- Talks to clients and computer users to determine the nature of any problems they encounter.
- Investigates, diagnosis and solves computer software and hardware faults.
- Manage hardware and software deployment standards and maintain inventory of all these equipment & software.
- Strictly follows established environmental, health, safety and quality policies and procedures in order to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude.
- Undertakes accountabilities in the operational excellence process as set out in the schedule of responsibilities.
- Contributes to the processes of continuous improvement for the area assigned.
- Performs any other relevant task as directed by Section Head Desktop & User Support.
Minimum Education / Experience Requirements:
- 1-3 years of related experience preferably in petrochemical sector.
- Academic background includes a minimum of diploma's degree in Information Technology.
