Duties And Responsibilities
- Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
- Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
- Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
- Computer Hardware systems and devices including PC LAN technology.
- Software operating and utility systems.
- Front Office and Accounts Receivable Property Management Systems.
- Interfaces to and from Front Office Property Management Systems and other Systems.
- Back Office Accounting Systems.
- PC and LAN based Office Automation products.
- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
- Holidex Plus / Priority Club / Frequent Flyer Corporate databases.
- Point Of Sale Systems.
- Guest and Administration Voicemail.
- Call Accounting.
- PABX systems.
- Cabling.
- Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads
- Maintain an up-to-date list of all computer hardware
- Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
- Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
- Installs and tests corporate approved program changes to the hotel computer system(s)
- Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office
- Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
- Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individuals can train the users
- Trains the selected hotel staff to take on the major responsibilities during his/her absence
- Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
- Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications
- Maintains uncompromising data and physical security standards
- Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
- Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
- Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID's, passwords, security parameters and the most sensitive utility
- Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
- Completes and distributes activity reports, program trouble reports, and enhancement list
- Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
- Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
- Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
- Conduct Self-Audit of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
- Follows-up on all outstanding points from the latest EDP audit of his/her hotel
- Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
Customer Service
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a service attitude
- Taking appropriate action to resolve guest complaints
Health, Safety and Security
- Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
- Familiarise yourself with emergency and evacuation procedures
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
General
- Comply with the Company's Corporate Code of Conduct
- Familiarise yourself with the company values and model desired behaviours
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals
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