Acumen is a human resources solutions subsidiary of Holland Acumen Group, founded in 2018 in the Netherlands to serve the mission of empowering, mentoring and maximizing the contribution of newcomers Entrepreneurs in the Dutch society, 2020 leveraged its services to Silicon Valey in USA to serve outstanding entrepreneurs and initiatives, in 2022 we acquired some well reputed global brands in the HR to provide a comprehensive and unique solutions to the Middle East on an exclusive basis, our team got bigger in term of the board of advisors, mentors, consultants, and trainers.
The Telemarketing Specialist will play a key role in driving lead generation, customer engagement, and revenue growth for our company. This role requires a results-driven, motivated individual with strong communication skills to identify and qualify prospective clients. The Telemarketing specialist will work closely with the sales and marketing teams to nurture leads and build a pipeline of potential clients.
Key Responsibilities:
Lead Generation & Qualification
- Conduct outbound calls to potential clients to introduce our solutions.
- Qualify leads based on specific criteria to ensure they meet our ideal customer profile.
- Gather information about customer needs and interests to assist the sales team in lead prioritization.
Customer Engagement
- Present the company's services and products over the phone and address any initial queries.
- Engage with prospects by sharing the value propositions of our solutions.
- Maintain a professional and friendly manner to ensure a positive brand image.
Sales Pipeline Management
- Maintain accurate and detailed records of all calls, interactions, and follow-up activities in the CRM.
- Work with the sales team to schedule qualified meetings, product demos, and presentations with interested clients.
- Track progress and follow up with prospects as required, aiming to move them through the sales funnel.
Market Research & Analysis
- Stay updated on industry trends, competitor products, and customer demands to refine targeting strategies.
- Provide feedback to the marketing and sales teams on customer responses, objections, and market demand trends.
Performance Metrics
- Achieve individual targets for calls, qualified leads, and conversions.
- Regularly report on KPIs, lead quality, and overall telemarketing performance.
Qualifications:
- Diploma or Bachelor's Degree preferably in Business administration, Sales and Marketing, or any related field.
- 3+ years of proven working experience in a sales, marketing or customer service role is preferred
- Fluency in English and Arabic is a must (Any additional languages would be an advantage)
Required Skills
- Strong verbal communication skills and the ability to present information clearly and persuasively.
- Familiarity with CRM systems and lead management processes.
- A proactive, goal-oriented mindset with the ability to work independently and in a team.
- Quick learner and ability to learn and progress.
- Knowledge and experience using MS Office.
- Ability to work independently and with others.
- Strong initiation, assertiveness, follow-up, and negotiation skills.
- Ability to build rapport with clients.
