Radisson Dubai DAMAC Hills is looking to strengthen our team with a passionate Telephone Operator.
We are proud of our 481 room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 4 F&B outlets - Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favourites a la carte, Hills Pool Deck and also Issei a trendy Nikkei fusion restaurant & bar, at our rooftop. In addition to the above, we also have 4 meeting & event spaces and a busy in-room dining service.
Besides being part of a talented, & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. And one of its core beliefs is, We Grow talent, & Talent Grows Us.
Do you have an appetite for all things guest related Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order - whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
As Telephone Operator, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Telephone Operator:
- Directs call to guest rooms, staff, or departments through the switchboard.
- Places outgoing calls
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board.
- Provides paging services for hotel guests and employees.
- Experience in handling Room Service calls is a plus.
Requirements of the Telephone Operator:
- Experience in guest relations beneficial but not essential
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
- Strong communication skills
Skills
Communicationskills
