Telesales + Telemarketing & Portal Administrator: Real Estate Brokerage

Job Title: Telesales & Portal Administrator: Real Estate Brokerage

• Job Type: Full-Time

• Job Summary:

As a Telesales & Portal Administrator at Future Generation Properties, you will play a crucial role in managing and maintaining our online presence across various real estate portals and CRM systems. Your primary responsibility will be to ensure that property listings are accurate, optimized, and up-to-date, thereby enhancing visibility and attracting potential clients. Additionally, you will engage with prospective buyers and sellers, build rapport, and promote the real estate services offered by our brokerage. This role requires exceptional organizational skills, technical aptitude, and a passion for real estate.

• Key Responsibilities:

• Portal Management:

Manage and maintain property listings on Bayut, Property Finder, Dubizzle, and other real estate portals.

• Ensure all property information is accurate, up-to-date, and compliant with portal requirements.

Optimize listings to improve visibility and ranking on each platform.

• CRM Administration:

Oversee the integration and synchronization of property data between CRM systems and online portals.

• Manage user access, roles, and permissions within the CRM.

Ensure data integrity and consistency across all platforms.

• FGP Website Management:

Maintain and update property listings on the company's website.

• Collaborate with the marketing team to enhance the website's functionality and user experience.

Monitor website performance and troubleshoot issues as needed.

• Data Analysis and Reporting:

Generate and analyze reports on listing performance, lead generation, and portal traffic.

• Provide insights and recommendations for improving listing effectiveness and lead conversion rates.

Track and report on key performance indicators (KPIs) for all managed portals and systems.

• Quality Assurance:

Conduct regular audits of property listings to ensure compliance with company standards and portal guidelines.

• Identify and rectify any errors or inconsistencies in property data and listings.

Implement best data entry and management practices to enhance overall quality and efficiency.

• Technical Support:

Troubleshoot technical issues related to portal integrations, data feeds, and CRM systems.

• Collaborate with IT and third-party vendors to resolve complex technical problems.

Stay updated on the latest developments and updates from portals and CRM providers.

• Collaboration and Communication:

Work closely with sales, marketing, and IT teams to ensure seamless integration and alignment of portal activities with business goals.

• Provide training and support to internal teams on the use of portals and CRM systems.

Communicate effectively with portal support teams to resolve any issues or discrepancies.

• Lead Generation:

Conduct outbound calls to identify and qualify potential real estate clients.

• Utilize various lead sources and databases to identify potential buyers and sellers.

Maintain a pipeline of prospects and follow-up on leads regularly.

• Client Engagement:

Establish and maintain a positive and professional rapport with clients.

• Understand client needs and preferences, providing relevant property options and information.

Schedule property viewings and appointments with real estate agents.

• Product Knowledge:

Develop a deep understanding of the real estate market, property listings, and industry trends.

• Provide accurate and up-to-date information to clients regarding available properties.

Collaborate with real estate agents to stay informed about property details.

• Sales Process:

Guide clients through the real estate sales process, including property showings, negotiations, and closing procedures.

• Assist in the preparation and submission of offers and purchase agreements.

Maintain detailed records of client interactions and sales activities.

• Targets and Goals:

Meet or exceed monthly and quarterly sales targets.

• Continuously work towards achieving individual and team goals.

Participate in sales training and development programs.

• Compliance:

Ensure compliance with local real estate laws and regulations.

• Adhere to company policies and ethical standards in all interactions.

• Qualifications:

Proven experience in managing property listings on real estate portals such as Bayut, Property Finder, and Dubizzle.

• Strong knowledge of CRM systems and website management.

Excellent data analysis and reporting skills.

• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).

Exceptional organizational and time-management abilities.

• Strong attention to detail and accuracy.

Excellent communication and interpersonal skills.

• Technical aptitude and problem-solving skills.

Proven telesales or sales experience, preferably in real estate or a related field.

• Knowledge of the local real estate market and industry trends.

Goal-oriented and driven to achieve sales targets.

• High school diploma or equivalent; a bachelor's degree is a plus.

• Benefits:

Competitive base salary and commission structure.

• Ongoing training and professional development opportunities.

Health insurance and other benefits.

• Supportive and collaborative work environment.

Opportunities for career advancement within the brokerage.

Future Generation Properties is an equal-opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

If you are a motivated person with a passion for real estate and the drive to succeed, we invite you to join our team as a Telesales Representative and Portal Administrator and contribute to our mission of helping clients find their dream homes. Apply today!

Job Type: Full-time

Experience:

* administrative assistant (in real estate company): 1 year (Preferred)