Job Description
POSITION DESCRIPTION
Under the supervision of the Testing Manger, the incumbent will support all official testing activities conducted by Amideast Jordan, register students for paper and computer-based exams, manage test-takers upon arrival, and assist with customer-service-related duties.
RESPONSIBILITIES
Main Duties:
Arms/disarms the ADT security system (if applicable) and getting the center ready for the day
Operates the computers systems used to check-in examinees and deliver tests
Gets the test room ready to deliver exams
Checks IDs according to client specifications and requirements
Informs the test takers about the center facilities and exam and Prometric procedures and policies in a clear and accurate language
Launches exams and conducting proctoring of the test room
Conducts the testing room walkthrough as per the UAS system
Administers exam breaks and verifying the returning examinee
Performs biometric procedures, both during check-in & before and after breaks
Performs Wanding procedures as per Prometric security measures
Ends the exam; collecting note boards, scratch paper and exhibits; printing score reports
Deals with potential cheating situations
Monitors the testing material upon usage and inform when not enough supplies.
Files Center Problem Reports (CPRs in AP&C centers; Site Reports in IT center)
Communicates with Prometric Global Help Desk to escalate technical and immediate issues
Delivers special accommodations exams
Provides a high level of service and professionalism to candidates and clients
Assists in local registration tasks, if needed
Answers all customer inquiries by phone
Handles the SAT material shredding and destruction on monthly basis.
Assists the testing department with any needed tasks
Proctors placement test exams
Assists the testing department with any needed tasks
Performs other testing-related duties as assigned by the Testing Center Manager and/or Country Director
QUALIFICATIONS AND SKILLS
Required
Bachelor s Degree
Minimum of 1 year of work experience in similar work setup
Ability to organize and maintain large amount of detailed information
Proficiency in English is B2 (CEFR Level Alignment) and above
Excellent Arabic (written and oral) skills
Excellent interpersonal, communication, and customer service skills
Computer proficiency
Excellent cultural awareness and sensitivity
Trustworthy, dependable, and professional
Able to work under pressure and meet short deadlines
Service-oriented: Actively looking for ways to help people
A self-starter, positive work attitude and a team player
Respects and exercises confidentiality
WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).
Computer (laptop or desktop)
Printer/Photocopier/Scanner/Fax
Telephone
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
