Job Description
The Testing Manager provides managerial direction and overall management support of the testing operations of Amideast/Egypt including Prometric Test Centers, Country Master Distributor, local registrations, and miscellaneous exams in accordance with Amideast s mission and vision.
RESPONSIBILITIES
Tasks and responsibilities for this position include, but are not limited to, the following:
Develop and monitor the implementation of internal policies and procedures for testing unit to maintain consistency among testing services in Egypt and to ensure high quality services
Develop annual targets for organization business plan with testing team and ensure they are aligned with the Amideast mission and vision
Oversee testing operations of testing unit staff including hiring, coaching, training, motivating, supporting, evaluating, guiding, and advising testing team members
Support Amideast management in developing and maintaining high-level relations with the Ministry of Education and Ministry of Higher Education, Central Admissions Offices for public and private universities, and Secretary General for the Supreme Council of Public and Private Universities and Admissions office to address issues related to testing and test integrity and position Amideast as the official channel of information for specific exams in Egypt
Maintain operational systems for efficient administration of testing programs
Work with the Ministry of Education, Central Admissions Office, continuously
Provide up to date statistics for all testing products that distinguish between numbers sold and numbers administered
Monitor the creation of marketing ads done by testing unit to promote testing products through social media to raise awareness about Amideast testing services
Periodically represent Amideast in major regional and international conferences and deliver presentations when requested
Monitor test center operations organization and testing client standards, policies, and procedures are met and disseminated by Test Center Manager (TCM)
Ensure that security at the Prometric Testing Center testing facility is met by following up with TCM to make sure proper training and coaching is provided to ensure that DVR audits and secret shoppers do not lead to a failure that would decrease the Test Center Scores
Support and monitor meetings and training conducted by TCM to update TCAs about new policies and to ensure they are clear on client practices
Maintain accurate targets for Egypt for each fiscal year by product and city and authorized distributors.
Maintain accurate statistics for the various testing projects
Review and approve training materials created for developing product knowledge to staff
Approve training materials created for developing product knowledge to staff
Support the recruitment of Authorized Distributors (ADs) through the sales team, assign targets, and ensure that the sales team are following up with the ADs regarding their progress
Oversee training and development of Authorized Distributors (ADs) with proper staff to ensure they have the tools they need to promote products and meet their targets
Follow up with Sales Department that sales reports are sent to ETS in a timely manner
Review ADs agreements and other testing clients for renewal/termination
Develop business through continuously increasing number of ADs in Egypt
Ensure that on-site visits are done by proper staff to finalize operational logistics with the various institutes by ensuring they meet ETS requirements and take photos of rooms with actual capacity for record keeping
Oversee the management of the miscellaneous exam administration processes and ensure test security and proper training of qualified testing personnel that adhere to client policies
Ensure that staff follow up on income and ensure revenues collected in a timely manner for various miscellaneous exams
Ensure that staff are keeping accurate statistics for various miscellaneous exams
Oversee and review annual testing budgets with testing members
Review and analyze financial dashboards and provide justification regarding profit and/or losses
Approve pricing of various testing products to ensure increased revenues
Announce new prices to Amideast staff & clients prior to start of new fiscal year
Oversee testing project managers on monthly basis to analyze project financials, monitor expenses, revenues, and labor hours
Monitor team s timely input of monthly statistics for various testing programs to HQ according to set deadlines
Consolidate financial reports for updating Assistant Country Director and Country Director regarding testing programs including monthly statistics
Conduct internal unannounced audits to Test Center Administrators to ensure they are following check-in procedures and implementing client practices
Strategize with CMD Coordinator and Sales & Marketing on CMD initiative, support project and work with sales to promote products to high-level and prospective clients
Guide and monitor quality of training sessions and ensure that observers are following required exam policies and procedures and provide observations to Project Coordinator for improvement when needed
Monitor and conduct intelligence about security related matters regarding exams on various social media platforms for proactive actions regarding breaching of tests
Research customer issues and concerns, find creative solutions and respond where needed
Collaborate with the various Amideast departments on requests as needed
Desired Candidate Profile
Profile:
QUALIFICATIONS AND SKILLS
Required
Bachelor s degree
Minimum 10 years experience in project management
Excellent written and oral communication skills
Precise attention to detail, organizational skills, and ability to work under pressure.
Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, and PowerPoint.
Bilingual (Arabic and English) Fluency in both languages is required
Integrity - Job requires high ethics and honesty
Leadership and supervisory skills
Hard worker and self-motivated
Excellent communication and organizational skills
Strong interpersonal skills
Customer service and solutions oriented
High attention to details and thorough in completing work tasks
Multitasker
Ability to correspond with clients
Ability to work in a team environment
Ability to work under pressure.
Able to maintain professional demeanor and appearance
Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, PowerPoint.
Preferred
Master s degree in Business Administration or related field
Project Management Certification
Minimum TOEIC score of 900 or equivalent
WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis)
Computer (laptop or desktop)
Printer/Photocopier/Scanner/Fax
Telephone
The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
