Ticket Digital Workplace Technologies Expert
Key responsibilities
- Deliver results and outcomes through hands-on contribution in Agile Teams & ARTs.
- Transform DTPS services from a classical task-based delivery model into an agile and self-managed delivery unit leveraging standard frameworks (e.g. SAFe, SCRUM )
- Manage delivery of Vendors services and ensuring the compliance of the IT Service Provider(s) to company policies.
- Leverage onsite and country presence to deliver excellent Digital Workplace services, specifically for the BU assigned.
Plan, execute and monitor results specifically for the BU as per position accountability.
- Collaborate with specific DTPS BU Director.
Develop team and conduct regular feedback, create development plans and execute performance reviews
- Collaborate in an engaging way
- Create collaborative environment to build and develop agile thinking and support the agile delivery concept
- Service Desk & Onsite Support
- Asset & Configuration Management
- Service Performance Management
- Cloud (Edge Server Management or Country Application Management within Azure Cloud)
- Network (WAN, LAN, Wifi, VPN )
- End-User Device Lifecycle management (Intune & MDM Management, M365, Collaboration & User Productivity Suites)
- Telephony Network Operations & Management
- IT Service Management Processes (e.g. IR, SR, CR, Problems), Automation, Knowledge Management & Housekeeping
