Job Purpose:
Responsible for overseeing all aspects of ticket sales and event management for a variety of events, ranging from concerts and festivals to POS Activities and seminars. This role requires excellent organizational, communication, and problem-solving skills, as well as a deep understanding of event logistics, customer service, and ticketing systems.
Duties & Responsibilities:
- Assists in managing ticketing systems and platforms, ensuring they are up-to-date and functional.
- Collaborates with the Ticketing Manager to set ticket pricing, discounts, and sales strategies.
- Monitors and update ticket inventory and availability.
- Handles customer inquiries and resolve ticketing issues promptly and professionally.
- Generates daily, weekly, and monthly ticket sales reports.
- Collaborates with the marketing team to design and deploy email, social media, and other marketing campaigns.
- Engages with customers to enhance their experience and foster brand loyalty.
- Collaborates with the Customer Service team to address customer feedback and concerns.
- Maintains a high level of customer satisfaction through effective communication and problem-solving.
- Analyzes ticket sales data, direct marketing metrics, and customer feedback to identify trends and opportunities.
- Prepares regular reports for senior management, highlighting key performance indicators.
- Provides insights and recommendations to improve ticket sales and marketing strategies.
- Assists in budget planning and expense tracking for ticketing and marketing activities.
- Coordinates with vendors and service providers as needed.
- Supports the Ticketing Manager in day-to-day tasks and special projects.
- Performs other duties as assigned
Education:
Bachelor Degree in Business or any related field
Experience:
2-5 years in relevant experience
Knowledge, Skills & Abilities:
- English and Arabic, French is a plus
- Computer skills (Microsoft office, Excel proficiency)
- Communications skills (Written and Oral)
- Stress and Time Management Skills
- Organizational skills
- Negotiation skills
- Presentation skills
- Team Player
- Initiative-taker
- Emotional Intelligence
- Problem solver
- Details oriented
- Patient
- Business ethics and confidentiality
Physical Effort:
Job requires frequently participating in events and standing for long hours and working during weekends or holidays if needed after hours and night shifts
Work Environment:
Office and external sites visit and branches visits
