M2 is a leading crypto investment firm dedicated to providing innovative investment solutions in the digital asset space. We provide a diverse product offering including OTC, lending, futures in addition to managing proprietary investments.
Market Operations Associate:
The market operations associate will be responsible for overseeing the day-to-day trading operations of our cryptocurrency exchange. This is a critical role that ensures the smooth and efficient functioning of our trading platforms.
Key Responsibilities:
- Perform daily tasks as they relate the trading platform
- Undertaking user testing for new features /version of the trading platform
- Performing end of day and start of day process and control checks
- Supporting the Set-Up and configuration of the Trading Platform including:
- Set up of new products
- Set-up of new instruments
- Set-up of new assets/currencies
- Set-up of new user email confirms
- Set-up of new fee schedules
- Set-up of new monitoring levels
- Investigating trade reconciliations owned by the business, ensuring that any breaks from the reconciliations are accounted for on daily basis, with issues addressed and correcting action taken
- Create and improve internal operational processes that allow us to meet our KPIs, Service Level Goals (SLGs) and Service Level Agreements (SLAs)
- Investigate and resolve any exceptions/ failing settlements
- Completing all investigations and escalating issues identified to appropriate parties.
- Monitoring asset movements / realignments to ensure they settle across the correct accounts
- Ensuring all procedure manuals and documentation are accurate and reflect the current business process being performed
- Responsible for analysis, development, testing and implementation of change related items
- Identify changes in systems, processes to improve process automation, raising awareness of the risks in everyday processes; understanding the impact and mitigation actions and escalating appropriately if not already known/documented
- Investigating trading related problems, determining and executing the appropriate actions to correct problems
- Following up with lines of business on outstanding information requests
- Be able to manage priorities and multiple case reviews at one time
Qualifications:
- Bachelors degree in operations management or related field
- Proven relevant experience within the financial services, cryptocurrency, or FinTech spaces
- A broad understanding of the cryptocurrency market
- A familiarity with banking regulations, payment processing, compliance, and/or institutional operations
- Ability to build consensus and relationships among managers, partners, and employees
- Excellent communications skills and fluency in English
- Excellent critical thinking and problem-solving skills
- Strong knowledge of Trading Platforms, Financial Instruments, Virtual Assets, and Market Operations
- Ability to work on rotational shifts basis
At M2 diversity is our strength and we are committed to creating an inclusive environment for all. We pride ourselves on embracing our differences and welcome and encourage everyone to apply, regardless of gender, background, age, and abilities.
We'd love you to join us for this journey!
