Assisting the Executive Chef to develop plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.
Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfil the needs of all operational departments.
Promote and inform employees about all training programs, display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Must Help colleagues identify specific behaviours that will contribute to service excellence, ensure colleagues receive on-going training to understand guest expectations, use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Empowers employees to provide excellent customer service
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfilment of special requests, collection of payment & invitation to return).
Analyses information and evaluating results to choose the best solution and solve problems
Handles guest problems and complaints.
Ensures corrective action is taken to improve service results continuously
Managing and Conducting Human Resource Activities
Requirements
4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
