We're on a mission to help people discover the real value of travel - to inspire, to give more reasons, to make it easy - for you to go. Our company was founded back in 2005, and since then, we've imagined and created some of the most well-loved products for travelers all around the world.
Today, Wego is used by millions of people every month - people who travel for adventure, work, family, and for many other reasons. That's why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.
We are looking for passionate and driven Front Office Agents who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than 3 years and are proficient in using Sabre with excellent command in English, then this could be the perfect opportunity for you.
Location: Cairo
Work Arrangement: In-office
What you will be doing:
- Dealing directly with customers either through phone, live chat or email.
- Respond promptly to customer inquiries.
- Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
- Determines availability and comparing prices.
- Maintains and improves quality results by adhering to standards and guidelines.
- Establishing policies by accessing and verifying client information.
- Maintains contact center environment and database.
- Follow up on clients where necessary.
- Following communication 'scripts' when handling different topics.
- Identifying clients needs, clarify information, research every issue and provide solutions and/or
- alternatives.
- Obtain and evaluate all relevant information to handle travel requests efficiently.
- Increase the customer satisfaction and enhance the customer experience.
- Handle and resolve customer complaints.
- Meeting required targets.
- Any other duties related to the job
- To be successful in this role, you'll need:
- Fluency in English at a B2 level.
- A minimum of 6 months of experience in the contact center field is required.
- Awareness and experience in the travel industry.
- Only graduates will be considered for the position.
- Strong communication skills are a must-have for this role.
- Military service completion or exemption is necessary.
- The candidate should be flexible with rotational shifts and days off.
- Males must be flexible with night and overnight shifts.
- The job requires working in an onsite setting.
- You also have:
- UG : Any Graduate in Any Specialization; IATA certification would be an added advantage PG : Any Postgraduate in Any Specialization, Post Graduation Not Mandatory
- Why you will love working here:
- Working in a respectful culture and supportive working environment.
- Flexible working hours, 21 days annual leave and 14 days sick leave.
- A casual dress code at work.
- Health insurance
- Travel & wellness benefits and much more.
Join us on our exciting mission to build the best travel technology company in the world!
