.Basic Objective Your job's overall purposes highlighting the general function or duty for which your position is responsible:
*Core responsibilities to provide customer service to our clients to make travel bookings.
2. Key Responsibilities:
Duties which make up your regular assignment. Others may be assigned:
- Issuance of tickets Air, Rail etc...
- Make seat assignments and request special meals
- Make fare quotation and build fare shell
- Follow up visa processing for customers
- Arrange non-air travel services such as rail/ferry/AEL tickets
- Handle hotel bookings (including those are not bookable in GDS)
- Hotel car transfer
- Urgent e-ticket link for amended reservations
- Prepare exchange order to visa vendors
- Take voice message for Travel Consultant and the team
- Liaise with Accounts for invoices sent to Accounts Department
- Imprint card for non-BSP ticket/car/visa
- Support Visa Processing.
- Trace invoices & support invoice submission to the client.
- Offer assistance to team members whenever is required
- Help team leaders to compile reports for submission to clients
- Help mentor staff in the team
3. Other Responsibilities
Other may be assigned as per the job Requirements
4. Other relationships
List relationships with other departments and external organizations
- Team Leader
- Travel Specialist's
- Travel Consultants
- Operations Manager
- Visa vendors
- Airlines
- Hotels
- Finance Department
- Training and Quality Control Management
5. Special working conditions:
- Work harmoniously with 3 to 10 peers in the team
- Required to be flexible concerning working hours as role may require work outside normal business hours
6. Standard requirements:
- Adherence to all company policy and procedures
- Knowledge of GDS and LCC portals
- Knowledge of hotels booking , Transportations services and other land services.
- Prior Experience in Handling
- Completion of transactions to be accurate and with no negative financial impact to client or Fursan Travel.
Health & Safety in the Workplace
Team Member
- Must not deliberately put the health and safety of anyone or themselves at risk
- Must not misuse anything provided for health and safety such as First Aid kit supplies and fire fighting equipment
- Follow reasonable instructions from Management regarding health and safety
- Report any hazards or potential hazards such as inappropriate requests, unsafe equipment or environments to Management
