An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.
With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.
Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.
- Must be aware of all aspects of the excursions program with relation to the tours sold on board.
- The overall responsibility of the Travel Desk / Experience Advisor is the day operation of the Sales program
- Sell tours to guests, generating revenue for the company.
- Provide information to guests on tours available to promote tour sales.
- Assist guests with questions relating to excursions and offer help with any special requests.
- Ensure that the monthly sales target has been achieved.
- Sending daily sales report to the Experience Manager.
- Sending daily attendance report with copying HR dept.
- Entering all the bookings made at the same time.
- Following up with the finance department regarding the cash payment.
- In this job you would need to have a pleasant and friendly manner, and a good general knowledge of our products and services.
- This position is under the supervision of the In Destinations Sales Manager, from whom all directives are given.
Requirements:
- Candidate must have a good command in Russian language
- Experience in customer services roles in the Destination Management / travel and tourism industry.
- Sound knowledge of UAE destinations would be an advantage.
- Should have excellent selling and promotional skills.
- Good product knowledge and handling the overall operation of the sales programs
- Resilient and flexible approach with the ability to respond to customer and company needs.
- Ability to thrive in a team environment
- Driving License holder is an advantage.
