Job Brief:
Responsible for U-Track system administration , operations, and deployment, and responsible for handling Sales technical inquires ,End To End Service Activation and provisioning , Service after sale technical support and all needed communication of the U-Track Tracking Service provided for corporates/individual customers to track their vehicles.
Key Responsibilities:
- Manage U-Track devices and SIM cards stock including ordering, tracking and monitoring stock levels
- Deployment / upgrade / operation and administration of tracking systems based on business requirements.
- Configuring tracking parameters, workflows, and needed setups to match customer requirements.
- Arrange for updates, patches, and upgrades to enhance platfourm performance and troubleshoot and resolve technical issues related to tracking systems in a timely manner
- Provide training sessions and documentation for system users to maximize utilization and efficiency
- Offer technical support to users experiencing difficulties with tracking systems
- Develop and maintain user guides and documentation for reference purposes
- Perform all actions on CRM System to activate/approve/return workflows
- Perform U-Track devices set up and configuration and activate the service upon installment.
- Arrange for appointment with customers and service center to assign the date of installation and follow up with the service center on any updates to ensure customer satisfaction.
- Provide U-Track customers (corporates & individuals) with group/ 1:1 trainings and awareness sessions.
- Handle customer complaints received through the CRM case management system in a professional and timely manner to ensure customer satisfaction
- Act as the point of contact for the commercial sales team.
Tools & Systems
- MS Excel
- GPSWOX / GCE
- CRM
- Power Supply/ Configurator tool
- MS Teams
- GPS Wox Software
Requirements
Education:
Bachelor Degree in IT or Telecommunications Engineering or Computer Engineering.
Level of Experience:
Limited Experience.
Tools & Systems:
Essential:
- Virtual Communication Tools
Desirable:
Technical Skills & Knowledge:
Essential:
- Good knowledge of customer care processes and procedures
- Good command of English language both speaking and writing
- Good command of computer skills (Microsoft Office)
- Excellent communication skills both verbal and written
- Excellent problem solving skills
- Excellent knowledge of different tracking platforms and systems
Desirable:
- Basic knowledge of tracking technology, Internet of Things, Artificial Intelligence
