Unit coordinator - Variable Channels (Outsource Role)

Role: Unit coordinator - Variable Channels

Role Purpose:

To Enhance support function to frontline Staff's by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Key Accountabilities of the role

• To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements
• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don'ts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements
• Adhoc requests as per business requirement
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy/procedure.
• To attend assigned training for self-development

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of Retail Banking products & services
• Business Communication Skills
• MS Office
• Good Knowledge of UAE banking practices, regulations & risks.
• Computer skills, typing Skills, Management Information skill, Ability for mature handling of stakeholder and internal customer relationships.