About Us:For 13 years, Battmobile has been at the forefront of revolutionizing automotive services in the UAE. Originators of onsite battery replacement services, we've evolved into the go-to destination for comprehensive car servicing solutions, delighting over 300,000 customers.
With a team of 40+ mobile mechanics skilled in servicing all makes and models, we ensure a seamless experience, covering everything from oil changes to tire replacements, electrical and mechanical repairs, and advanced vehicle diagnostics.
Our core mission remains steadfast: delivering exceptional service, whether it's routine maintenance, major repairs, or simply offering a friendly interaction.
We are looking for a skilled and highly organized Vehicle Dispatch Coordinator to manage the smooth pickup and delivery of customer cars from our workshop to their designated locations ensuring optimization of routes. The successful candidate will not only handle dispatch coordination but also be responsible for handling customer appointments and providing a professional meet and greet for walk-in customers. This role requires effective communication with customers, drivers, and service advisors, as the coordinator will be the first touch point with all parties involved. Furthermore, familiarity with Dubai's road network, traffic patterns, and navigation tools is MUST.
Meet and greet and assist walk-in customers, ensuring a positive and pleasant interaction while promptly addressing any inquiries they may have.
Handle customer appointments and scheduling efficiently.
Receive and review customer vehicle pickup and delivery requests from the workshop team.
Organize and schedule driver assignments based on location, workload, and delivery timeframes.
Ensure all vehicles are dispatched promptly and in compliance with service level agreements.
Utilize in-depth knowledge of Dubai's roads, traffic routines, and navigation tools to optimize pickup and delivery routes.
Consider traffic conditions and time of day to plan the most efficient routes.
Address any concerns or questions from drivers during their routes.
Liaise with customers to confirm pickup and delivery schedules and address any changes or delays proactively.
Provide excellent customer service by promptly responding to inquiries and resolving any issues related to vehicle pickup or delivery.
Maintain accurate records of vehicle dispatch activities, including pickup and delivery times, customer information, and driver performance.
Use proficiency in English, Hindi, and Arabic to effectively communicate with customers, ensuring smooth interactions.
High school diploma or equivalent; additional relevant certifications or training are a plus.
Proven experience in dispatch coordination or a similar role, preferably in the automotive industry.
Familiarity with Dubai's road network, traffic patterns, and navigation tools.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent communication skills in English (mandatory), Hindi, and Arabic (plus).
Company Visa
Paid Annual Leave and Airfare
Insurance
If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to [Confidential Information]* Please include the position title in the subject line of your email. We look forward to hearing from you!
Job Type: Full-time
