Key Responsibility :
Creation of a Governance framework for on-going reviewing and refinement of strategic vendor delivery objectives and performance against all service level agreements, examining results for problem determination and takes appropriate corrective actions
Creates process and workflows to partner with vendor(s) and internal delivery teams to facilitate the delivery aspects of vendor governance
Collaborate with the vendor(s) and internal delivery teams to execute and monitor Corrective Action Plans, if required
Facilitate the constructive handling or resolution of conflict both internally and externally with our external suppliers
Adherence to scope management and change control processes; assess and evaluate scope changes for feasibility and impacts on commitments
Experienced at identifying risks, issues, and mitigation plans and working with leadership to drive to resolution
Builds an environment of trust, collaboration, and openness among peers and other team members. Shares lessons learned, perceptions, and best practices openly with an eye towards continuous process improvement
Proposes recommendations and adjustments to project delivery and related solutions throughout the life of the initiative
Communicates clearly with all levels of stakeholders to ensure deliverables are hit. Can articulate tradeoffs and impacts with the big picture in mind to enable strategic and tactical decision making as well as mitigate risk.
Review, develop and recommend processes to improve and/or enhance vendor operations and performance
Partners with vendors on technical and service roadmaps and advancements in technical capabilities
Highlight strategic opportunities to Cigna Senior Management on new opportunities or expanding on existing opportunities with new or existing vendors
Execute on implementing and integrating any new strategic vendor(s) from a holistic end-to-end point of view
Serve as single point of contact for internal stakeholders for any vendor delivery issues and disputes including the vendors ability to administer standard and non-standard products/benefits
Prepares and presents to senior management the status of vendor compliance while identifying any potential financial or compliance risk
Collaborate with the vendor(s) and internal delivery teams to establish a robust governance model for effective management of select supplier delivery.
Skills and Experience:
Bachelors Degree in Information Science and Technology, Business Administration or related discipline is required, MBA preferred
min 4years of vendor management experience is required
Knowledge of health care and/or insurance industry is preferred
Knowledge of process design, measurement techniques and governance frameworks required
Experience of managing supplier relationships across multiple countries on a global basis
Demonstrated and applied experience initiating and successfully delivering complex projects
Excellent problem-solving and strategic thinking skills
Ability to navigate a fast paced, highly matrixed organization effectively
Ability to remove barriers and enable teams to complete their objectives
Proven ability to present and communicate at all levels with clarity and precision both written and verbally
A proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
Cultural competency, organizational skills, negotiation skills and customer focus
Strong skills using Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, etc.)
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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