Job Summary:
The ideal candidate will be empowering sellers with our POS platform through: Training on our
products and installing our devices. If you think you have what it takes to join a remarkable team.
Responsibilities:
Responsible for the Implementation of the Hardware & Software installation.
Handle initial product know-how and training for our customers.
Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.
Handle and deliver backend on-Site training requests for customers as well as on-Site Technical Visits whether normal or emergency cases.
Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
Share the customer's feedback with the direct Manager on features and/or installation enhancements.
A self-learner who will dedicate time to continuously building n.go product knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
Attend site visits outside working hours and/or public holidays if needed.
Requirements:
Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
Excellent problem-solving skills
Must have strong and excellent communication skills both written and oral
Fluent in English and Arabic is a must.
Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously.
Must be flexible to work in a fast-paced and evolving environment.
Bachelor's Degree in a related field.
About n.go:
n.go is one of the largest Virtual Drive Thru Applications in the Region. Leading the change in conventional drive-thru by connecting all restaurants with their customers in more ways than one across the Kingdom Of Saudi Arabia & United Arab Emirates.
With our pioneering concept of delivery and advanced technological solutions, n.go has come out as a contributor to the whole market, supporting all consumer businesses by being more accessible to their customers and maximizing their revenue, while understanding the changing customer behavior and providing a more personal experience.
SKIP THE LINE by our innovative Curbside pickup that allows the customer to pick up the online order from the store in their car without having to go inside.
