Video Editor

Job Overview:

GTCFX.com is seeking a talented and driven looking for a Junior Onboarding Executive. This role will play a crucial role in the Customer Success department, focusing on the Know Your Customer (KYC) process. Your primary responsibilities include meticulously reviewing application documents, ensuring compliance with regulatory standards, and providing exceptional customer service. This role demands a keen eye for detail, excellent communication skills, and a commitment to delivering a positive onboarding experience for our clients.

Key Responsibilities:

Thoroughly review and analyze customer application documents to ensure compliance with KYC regulations.

Collaborate with relevant departments to address any discrepancies or issues in customer submissions.

Maintain a comprehensive understanding of regulatory requirements and updates related to KYC processes.

Respond promptly and professionally to customer inquiries related to the onboarding process.

Provide clear guidance to clients on document submission requirements and address any concerns they may have.

Collaborate with internal teams to streamline communication and enhance the overall onboarding experience.

Maintain accurate and detailed records of KYC reviews, customer interactions, and issue resolutions.

Generate reports on key onboarding metrics and contribute insights to improve processes.

Identify trends in customer feedback and recommend enhancements to streamline onboarding procedures.

Qualifications:

Bachelor's degree in Finance, Business, or a related field.

Minimum 1-2 years of customer support experience is required

Well versed English , additional languages will be added asset

Exceptional attention to detail and analytical skills.

Strong communication and interpersonal skills.

Ability to manage time efficiently and work in a fast-paced environment.

Proficient in using Microsoft Office 365 Tools

If you are a passionate, results-driven marketing professional with a deep understanding and strong design skills, we encourage you to apply for this exciting opportunity at gtcfx.com.