Join our prestigious team at Christian Dior as a VIP Client Manager and become a pivotal part of our exclusive boutique experience. Report directly to the Boutique Manager/Director and collaborate closely with the Client Development Manager for the Middle East and our PR headquarters team.
Key Responsibilities
Client Recruitment & Development: Expand our VIP clientele by connecting with high-profile entities and individuals outside our existing database. Target local business sectors like banks, oil companies, and government entities, as well as Palaces and royal families of the UAE.
Event Participation & Networking: Stay informed of key events in Dubai through regular coordination with our PR team, seizing opportunities to meet and engage with influential figures.
Client Engagement: Reactivate inactive clients and enhance the relationships with existing clients to foster loyalty and upscale their categories to VIC, VVIC, and Elite.
Sales Excellence & Coaching: Conduct and supervise high-quality one-to-one (OTO) client meetings, leveraging your deep product knowledge to enhance cross-selling and sales outcomes. Support the team by providing sales training and acting as a role model.
Performance Goals: Meet and exceed personal sales targets by recruiting new VIP clients and enhancing the purchase frequency and volume of existing ones.
Key Objectives
Networking and Client Interaction: Engage with the PR team regularly and participate in at least two significant events monthly.
Client Acquisition and Retention: Aim to recruit and retain high-value clients, with specific targets for Elite and VVIC categories.
Sales and Client Management: Ensure each recruited client contributes significantly to sales targets, with a focus on high-profile spenders.
Requirements
Proven experience in luxury retail or high-end client management, particularly within the fashion sector.
Strong interpersonal skills with the ability to network and negotiate at high levels.
Excellent organizational skills, with the capability to manage multiple tasks effectively.
Passionate about the Christian Dior brand and its values.
