Voice of Customer (VoC) Specialist

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!

The VoC Specialist will assist the VoC Manager in gathering and analyzing customer feedback from various channels. This role is critical to capturing, analyzing, and addressing customer concerns proactively.

• Collect and organize customer feedback from surveys, social media, and customer service interactions
• Ensure feedback data is accurate and perform basic data analysis to identify trends, issues, and opportunities
• Assist in designing, testing, and refining customer surveys to enhance response rates and accuracy
• Assist in preparing reports and insights to support decision-making and process improvements
• Assist in designing, testing, and refining customer surveys to enhance response rates and accuracy
• Compare customer satisfaction metrics against industry benchmarks to provide insights into Rewaa's relative performance
• Engage with customers to follow up on feedback when necessary, ensuring proactive responses to customer concerns
• Ensure a consistent feedback loop by following up with relevant teams to close the loop on critical customer feedback
  

• Bachelor's degree in Marketing, Business, statistics or a related field
• Experience in data collection and analysis, particularly related to customer feedback
• Strong attention to detail and organizational skills
• Ability to communicate effectively and support proactive customer engagement
• Experience in the SaaS industry
• Advanced degree in a related field
• Certification in CX measurement or relevant fields
• Example 1: Customer insights and analytics courses by bain & Co
• Example 2: Certified Customer Experience Professional (CCXP)
  

lert for CandidatesPlease be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa's official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you. . ( ) .Notice to External Recruiters and Staffing AgenciesRewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening. . . .