Job Summary:
The role is responsible for the planning, implementation, and optimization of workforce management systems and processes. This role serves as a critical liaison between the HR, operations, and IT teams, ensuring the effective utilization and reporting of workforce data to support strategic decision-making. The WFM-MIS professional will be responsible for managing the WFM software, analyzing workforce trends, and providing insights to improve workforce efficiency and productivity.
Key Responsibilities:
- Oversee the configuration, maintenance, and ongoing optimization of the organization's workforce management systems and tools
- Collaborate with the HR, operations, and IT teams to understand business requirements and translate them into effective WFM solutions
- Develop and maintain workforce forecasting and scheduling models, ensuring accurate staffing levels and efficient resource allocation
- Analyze workforce data, including historical trends, performance metrics, and productivity measures, to identify opportunities for improvement
- Generate comprehensive workforce reports and dashboards, providing insights and recommendations to key stakeholders
- Implement and maintain data integrity and security protocols for the WFM systems, ensuring compliance with relevant regulations and policies
- Serve as a subject matter expert and provide training and support to end-users on the WFM software and processes
- Continuously research and evaluate new WFM technologies, tools, and best practices, and recommend updates to improve organizational efficiency
- Participate in the development and implementation of workforce management-related policies, procedures, and standard operating procedures
- Collaborate with cross-functional teams to identify and address workforce-related challenges, offering data-driven solutions
- Manage and oversee the performance of external vendors or service providers supporting the WFM systems and processes
- Contribute to the continuous improvement of WFM processes and practices, identifying opportunities for automation and streamlining
Qualifications and Skills:
- Bachelor's degree
- Minimum 5 years of experience in a workforce management, business intelligence, or data analysis role
- Proven expertise in the configuration, maintenance, and optimization of workforce management software and systems
- Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights
- Proficiency in data manipulation, analysis, and visualization using tools such as Excel, SQL, and business intelligence platforms
- Knowledge of workforce management best practices, including forecasting, scheduling, and productivity optimization
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Project management skills and experience in leading workforce-related initiatives and change management
- Familiarity with HR and operations processes, and the ability to understand and address their workforce-related needs
- Continuous learner, staying up-to-date with the latest trends and innovations in workforce management and data analytics
- Strong attention to detail and a commitment to maintaining data integrity and compliance
- Ability to work independently and prioritize tasks in a fast-paced, dynamic environment
