## SMP ## Opportunity in NEOM
POSITION: Yacht Membership Manager( With experience in DUBAI)
Essential Duties and Responsibilities include the following (other duties may be assigned):
- Membership: Plan, develop, execute and manage the yacht club membership. Negotiate with the other on island operators to enhance membership packages to achieve KPI membership numbers.
- Annual Membership Maintain/update membership date base as well as develop and implement strategies to attract new members.
- Affiliations with other worldwide iconic yacht Clubs: build relationships with iconic, complementing yachts clubs across the globe. Develop and implement affiliations with yacht clubs to enhance the Sindalah yacht club profile and appeal.
- Events and Activities: Plan a yearly events and activity program calendar, in line with Sindalah Island strategy and other operator events, for Sindalah Marina and Yacht Club. Events to include sailing regattas, nautical events, shows, member parties, symposiums, industry events, etc.
- Concierge Service: support the marina and yacht club concierge services, building relationships with on and off island operators (Hotels, F&B, Gold Club, Water Sports etc.) and logistics.
- Customer Service Excellence: Deliver exceptional customer service by promptly responding to inquiries, providing product knowledge, and addressing customer concerns with utmost professionalism and empathy. Ensure customer satisfaction and loyalty by going above and beyond to exceed expectations.
- Relationship Management: Build and maintain strong relationships with high-net-worth individuals, VIP clients, and key stakeholders. Serve as their primary point of contact, understanding their preferences, anticipating their needs, and offering personalized solutions to enhance their overall experience. Assisting and coordinating with events and working closely with the marina team
- Issue Resolution: Proactively identify and resolve customer issues, concerns, or complaints in a timely and efficient manner. Collaborate with cross-functional teams to provide effective solutions, demonstrating problem-solving skills and a commitment to customer satisfaction.
Education/Experience:
- A can-do attitude with the ability to work on own initiative and work as part of team.
- Bachelor's degree or similar in Event Management, Marketing or Business Administration, Hospitality, or a related field (preferred).
- Proven experience in luxury customer service or high-end hospitality roles managing memberships and organizing events.
- Exceptional communication and interpersonal skills, with the ability to engage with affluent customers effectively.
- Strong problem-solving abilities and the capacity to handle challenging situations with poise and professionalism.
- Proficiency in handling customer relationship management (CRM) systems and other customer service tools
- In-depth knowledge of luxury market trends, products, and services
- Ability to work in a fast-paced environment and manage multiple priorities.
- Attention to detail, with a focus on delivering a personalized and memorable customer experience.
- Fluent proficiency in multiple languages (desirable)
- Flexibility to work weekends, evenings, and holidays as needed to meet customer demands.
